Terms of Service

Last updated: June 11, 2026

1. Agreement

Welcome to Kastivo.

These Terms of Service govern your access to and use of the Kastivo website and all related services, including game server hosting, VPS hosting, dedicated servers, and related infrastructure services.

By using our Services, you agree to these Terms of Service. If you do not agree, you must discontinue use of the Services immediately.

2. Company Information

Kastivo

Email: info@kastivo.com

Website: https://kastivo.com

3. Services

Kastivo provides game server hosting and related infrastructure services.

We reserve the right to modify, suspend, or discontinue any service at any time.

Service availability is not guaranteed and may be affected by maintenance, hardware failures, software issues, network outages, or events beyond our reasonable control.

4. User Accounts

Users may be required to create an account to access Services.

You are responsible for maintaining the confidentiality of your login credentials and all activities performed under your account.

You agree to provide accurate and complete information when registering.

5. Payments

All services must be paid in advance.

Failure to pay invoices by the due date may result in suspension or termination of services.

Prices may be changed at any time. Existing customers will be notified of pricing changes before renewal whenever reasonably possible.

6. Subscriptions and Renewals

Recurring services automatically renew unless cancelled before the renewal date.

Customers may cancel services at any time through the client area.

Cancellation prevents future renewals but does not automatically generate refunds for already paid billing periods.

7. Refund Policy

Refund requests are evaluated on a case-by-case basis.

Unless otherwise stated, completed billing periods are non-refundable.

Chargebacks and payment disputes may result in immediate suspension of services and account review.

8. Acceptable Use Policy

Users may not use the Services for:

  • Illegal activities.
  • Malware distribution.
  • Phishing or fraud.
  • Network abuse.
  • Unauthorized access attempts.
  • DDoS attacks.
  • Botnet operations.
  • Cryptocurrency mining without authorization.
  • Distribution of copyrighted material without permission.
  • Hosting content that violates applicable laws.

9. Game Server Rules

Customers are solely responsible for the operation and administration of their game servers.

Kastivo is not responsible for:

  • Player behavior.
  • Server configurations.
  • Installed modifications or plugins.
  • Data loss caused by third-party software.

Customers must ensure that all installed content is properly licensed and legally obtained.

10. Resource Usage

Users may not intentionally overload shared infrastructure.

The following may result in suspension:

  • Excessive CPU usage.
  • Excessive RAM consumption.
  • Excessive storage usage.
  • Excessive network usage.
  • Activities negatively affecting other customers.

11. DDoS and Security

Kastivo may apply automated protection measures to maintain service stability.

We reserve the right to temporarily suspend services that become targets of attacks or threaten network integrity.

Users may not perform security testing, vulnerability scanning, or penetration testing against Kastivo infrastructure without written permission.

12. Intellectual Property

All trademarks, logos, software, website content, graphics, and materials provided by Kastivo remain the property of Kastivo or its licensors.

No material may be copied, reproduced, or distributed without prior written permission.

13. Service Suspension and Termination

We reserve the right to suspend or terminate services immediately if:

  • These Terms are violated.
  • Fraudulent activity is detected.
  • Payment obligations are not fulfilled.
  • Abuse of infrastructure occurs.
  • Illegal activities are reported or detected.

No refunds will be issued for accounts terminated due to violations of these Terms.

14. Backups and Data

Customers are responsible for maintaining their own backups unless a backup service is explicitly included in their plan.

Kastivo shall not be liable for data loss resulting from hardware failures, software issues, customer actions, or third-party actions.

15. Disclaimer

Services are provided on an “as is” and “as available” basis.

We make no guarantees regarding uninterrupted operation, performance, or availability.

16. Limitation of Liability

To the maximum extent permitted by law, Kastivo shall not be liable for:

  • Loss of profits.
  • Loss of revenue.
  • Loss of business opportunities.
  • Loss of data.
  • Service interruptions.
  • Indirect or consequential damages.

Our total liability shall not exceed the amount paid by the customer during the twelve months preceding the claim.

17. Privacy

Use of the Services is also governed by our Privacy Policy.

18. Governing Law

These Terms shall be governed by and interpreted under the laws applicable in the country where Kastivo operates.

Any disputes shall be resolved by the competent courts of that jurisdiction.

19. Changes to Terms

We reserve the right to update these Terms at any time.

Updated versions will be published on this page with a revised effective date.

20. Contact

For questions regarding these Terms:

Email: info@kastivo.com

Website: https://kastivo.com

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