Privacy Policy
Last updated: June 11, 2026
1. Introduction
This Privacy Policy explains how Kastivo (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you visit our website or use our services.
By using Kastivo services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Who We Are
Kastivo
Email: info@kastivo.com
Website: https://kastivo.com
3. Information We Collect
We may collect the following information:
Information you provide
- Name
- Email address
- Billing information
- Account information
- Support requests and communications
Information collected automatically
- IP address
- Browser type
- Device information
- Operating system
- Website usage statistics
- Server connection logs
- Cookies and similar technologies
4. How We Use Your Information
We use your information to:
- Provide and manage hosting services
- Process payments and invoices
- Create and maintain customer accounts
- Deliver technical support
- Improve our services
- Protect our infrastructure from abuse
- Prevent fraud and unauthorized access
- Comply with legal obligations
5. Legal Basis for Processing
If you are located in the European Economic Area (EEA), we process your personal data under one or more of the following legal bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- User consent
6. Payments
Payments may be processed through third-party payment providers.
Kastivo does not store complete credit card or payment card information on its servers.
Payment providers process payment information according to their own privacy policies.
7. Server Logs and Technical Data
To maintain service security and reliability, we may collect and store technical information including:
- IP addresses
- Login attempts
- Service activity logs
- Error logs
- Resource usage information
These logs are used exclusively for security, diagnostics, abuse prevention, and service administration.
8. Cookies
Our website may use cookies and similar technologies to:
- Maintain user sessions
- Remember preferences
- Improve website functionality
- Analyze traffic and performance
- Enhance security
You may disable cookies through your browser settings.
9. Information Sharing
We do not sell personal information.
We may share information with:
- Payment providers
- Infrastructure and hosting partners
- Fraud prevention services
- Legal authorities when required by law
- Professional advisers and contractors assisting in business operations
All third parties are expected to maintain appropriate security measures.
10. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Fulfill contractual obligations
- Meet legal and regulatory requirements
- Resolve disputes
- Enforce agreements
Billing records may be retained for periods required by applicable tax laws.
11. Data Security
We implement appropriate technical and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Despite our efforts, no method of transmission or storage is completely secure.
12. International Data Transfers
Your information may be processed and stored on servers located in different countries.
Where required by law, we implement appropriate safeguards for international transfers of personal data.
13. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of personal data
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
Requests may be submitted by contacting us at:
14. Children’s Privacy
Kastivo services are not intended for children under the age of 18.
We do not knowingly collect personal information from children.
15. Third-Party Services
Our website and services may contain links to third-party websites or integrations.
We are not responsible for the privacy practices of third-party services.
16. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Any changes will be published on this page together with the updated revision date.
Continued use of our services after such changes constitutes acceptance of the revised Privacy Policy.
17. Contact Information
If you have any questions regarding this Privacy Policy, please contact:
Kastivo
Email: info@kastivo.com
Website: https://kastivo.com
